Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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This gets against the moral and ethical grounds therefore the classification to serve the specific set of consumers is a flawed managerial process to begin divresity. Ely Divwrsity have women failed to achieve parity with men in the workplace? The factors that play vital role in formulation of strategy and in assessing the background of the diverse workforce are numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well as the framework which employers utilize in categorizing and assessing their employees.

Cityside operated a profitable servixes with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

Finance General Management Marketing. The customer focus led the management to pursue the aggressive minority hiring program in constituting its workforce that led to serve a close set of customers. Tinsley and Robin J. This leads to unstructured learning process servicess in missed details and at worse wrong conclusions.


Managing Diversity at Cityside Financial Services

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Aditya Birla Financial Services Group. Like Us and Get Updates: Build a corporate level strategy – organizing your findings and citysidw in a way to answer the larger strategic objective of the firm.

The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed clientele satisfaction arising from operation of two distinct strategic units which were operating on mutual grounds.

Once you finished the case a implementation framework.

The overlapping of services managibg the two units has created sense of rivalry amongst these two units. The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in operations. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions.

Ely and Ingrid Vargas. You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization.

Managing Diversity at Cityside Financial Services – Harvard Business School – Google Books

The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the units. Step 9 – Take a Break Once mnaaging finished the case study implementation framework.


The core problems that posed challenges are. Be very slow with this process as rushing through it leads to missing key details. For example you can recommend a low cost strategy but the company core competency is design differentiation. This is just a sample partial case solution.

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. Amazing Business Data Maps.

Business and Environment Business History Entrepreneurship. Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services. Often readers scan through the business case study without having a clear map in mind. The Manager as Artist.

The diversity calls for moral and ethical standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, Organizational Remedies for Discrimination. These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community serviices a more affluent, predominantly white clientele.

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